We partnered with leading courier companies to ship and deliver your products on time.
Usually we ship the orders on the same day, orders received till 2:00 PM will be shipped on the same day, orders received after 2:00 PM will be shipped on the next working day. In any case we will ship your order within 48 hours. We will let you know if there are unforeseen issues, if we can’t ship the order we will cancel the order and initiate full refund to you.
For Customer living in Metros and Tier-1 cities products will get delivered within 5 working days, and for the rest of India they make take upto 7 working days.
Return Policy for Products
In the event you received a damaged product or a product that is not according to the specifications shown on the website when you ordered, you can get in touch with us through below mentioned channels:
Customer Care Number: +91-7702 422 911
Email: [email protected]
You need to inform us about any defect or damage of product within 3 working days from the date of delivery of the product to you by courier personnel. When you return products they should be unused and they should be returned in thier original packaging along with price tags, labels, manual invoices etc.
Upon receiving your complaint we will issue a return identification number and you are required to send the product within 7 working days from the date of delivery of the product by courier.
We will arrange a return pickup if it is available in your city otherwise you need to send the product through Courier or Speed Post. We will reimburse the charges for the same as per prior discussions.
In the event the return of a product is duly accepted by Fusion Gear we will issue a refund or exchange the product based on customer choice.
In case of cancelled orders or return of products, the original value of the product paid by you will be refunded to you. Refunds will be processed based on your mode of payment, In case of Credit Card/ Debit Card payments the returns are directly credited to your card by our Payment Gateway, the same goes for Net Banking orders. The refund process to Credit/ Debit card might take 21 working days and for Net Banking it might take 15 working days.
For other modes of payment like COD we might issue a cheque or do a NEFT transfer for you.
For any questions about refunds please get in touch with us at [email protected]